Posts Tagged ‘stability’

Vue’s Exporter Module is a dead duck.

Wednesday, April 22nd, 2009

One of the main reasons I bought Vue 7 in December when it first came out, was to make use of the exporter module, a piece of software which allows you to export textured objects with bump and alpha maps. Ideally I was hoping to be able to sell and share some of the models I have been working on. Alas no, the functionality of this module is particularly questionable and it appears that I’m not the only person who is having issues with it either.

I have made a previous complaint to e-on regarding the exporter module to which I was told that it would be fixed in a future update, however 3 updates down the line there is still no sign of a fix.

Recently I decided to try and export to poser and then out as an .obj to see if this would work, knowing that vue was supposed to be able to do this. However, surprise surprise, it didn’t work, upon opening the file in poser the message “The file being read is not a valid Poser file” appears.

I am at a loss as to which area of the exporter module actually works! and at a further loss as to why they are STILL selling this essentially useless piece of software for 150 dollars!

I have asked for my money back, and fully expect to receive it.

Below is the transcript of the complaint I made and the reply I recieved, this has been going on for about 2 weeks now, im begginging to think that I may have been forgotton/ignored, so I shall be ringing them later.

Hello,

I am having issues with basically all exporting from vue, regardless of the model or level or complexity of texturing and quite frankly, am fed up.

PZZ and PZ3 exports are not readable by the latest build of poser 7 – the error message when trying to import them says “The file being read is not a valid Poser file” – This has also been noted by other people on the renderosity forums and is therefore entirely recreatable. (I have tried re-installing poser 7 to no effect)

Exporting Obj/3ds with materials has improved but still doesnt work well, the color map is more often than not a complete mess and thus useless. Trying to export with a bump map and or an alpha map simply doesnt work, everythign comes out skewed and black. I have tried with a number of different file types and image types, i.e. jpg, tiff, png, 3ds, .obj and on a number of different objects. This does work if I only want to export a primitive created in vue, but I and im sure the majority of users, want to do more than that.

So this leaves me with vob, which I cant send/sell to people who dont use vue. I can understand that this is a complex area of the program, but for a module that costs so much (150 dollars!) it really ought to work on some level.

I must express that there is no one particular scene that I can send you for you to replicate these issues as they can be easily be recreated on your end.

I really think this ought to be fixed quickly or I shall be expecting to be refunded the cost of the exporter module which basically doesnt work.

Thanks for a quick reply.

Rich Potter

Posted by: Richard Potter
On: 2009/04/06 05:08:06

I have installed the latest patch and this still does not improve/solve this issue.

Posted by: Lee Randall
On: 2009/04/07 04:29:58

Hi Richard,

I’m forwarding this to our development group.

Best regards.
Lee Randall

Posted by: Richard Potter
On: 2009/04/17 05:41:10

Hello,

Is there any news on this? Its been two weeks since I posted this and no updates or anything since it was passed onto the development team.

Since I am losing potential revenue by not being able to export from Vue and sell my models I feel it is appropriate that I am refunded for the Exporter Module, $149 Dollars, which does not work properly and is therefore not fit for its purpose.

Thank you,

Rich Potter
 

A summary of the phone call will appear after I call.

A final response from E-On

Tuesday, January 13th, 2009

Hi Richard,

We could finally fix this problem. The fix will be available in a future update. Thank you very much for your report.

Best regards.
John Canver

Success! Cant wait for the future update, hopefully not too far away at any rate.

Vue 7 Water Editor – Guide Part 2

Tuesday, January 6th, 2009

Firstly, thank you for your comments both in the forums and here, the are most pleasing and make the time spent worth while.

Foam will be explored in todays edition in the same manner as the other settings yesterday.

Global Wave control must be disabled before these settings can be changed.

defaultset
(more…)

A Response from E-On

Monday, January 5th, 2009

E-on have responded to my technical request regarding the exporter issue with the following…

Hi Richard,

Could you also attach the .obj file so that we could test it here? Let me know the size and I’ll create an upload area for you.

Best regards.
Lee Randall

To which I have responded..

Lee,

Thank you for your response, I have attatched below a zip folder with 5 files inside.

Bauble1.mtl and .obj are the original object from hexagon
Babuel1exp.mtl, .obj and .bmp are the exported objects from vue.

Hope this helps,

Thanks again

Rich

And attatched said file. More when I get it.

Vue 7 Export Problem

Friday, January 2nd, 2009

Vue 7 Complete appears to have a problem with its Exporter Module.   The module doesnt respond well to generating texture maps for some resason or other, below is a quick example of the export of a very simple object and its resulting texture map that vue generates.

Ok first its modelled, yes I know it looks awful, but its for speed,

Then it is exported using the following settings as an .obj

Then imported into vue 7 complete, the materials are added to the two components, top gets “gold” bottom gets “red metal” looks as follows.

It is then exported as an .obj from vue with the following settings

It is then imported back into the same picture and looks as follows.

The texture map is as follows, 

bauble2

A service ticket has been sent to E-On with the following message.

Dear E-on,

I am having issues with the object exporter within Vue 7 Complete, in that every time i export an object with textures, the bitmap it creates is completely useless. I have asked around on a few forums, (renderosity, e-on, cornucopia3d) and it has been concluded that this is a bug, as this is a completely repeatable issue on different machines using the exporter module.

I am exporting untextured models from hexagon into vue in the .obj format, then working on them in vue and exporting the completed, textured object again in .obj format (although the same problem aplies in all formats)

Please find attatched two files, one is the bitmap created by exporter, the second is the imported object with the useless bitmap applied.

Thank you for a quick response.

The reply will be posted when I get one.

Vue 7 Complete – Prelminary Review

Saturday, December 27th, 2008

This is a partial review of E-on softwares Vue 7 Complete. It is only partial becuase at present I am only able to work on a lower specification computer (although still higher than the minimum specification) than I previously worked with Vue 6 Pro Studio on, having just moved to Sweden.

Firstly although like everyone else who bought Vue 7 Complete, I was forced to wait for a couple of days in order to be able to sync my copy with Cornucopia 3D, this will not influence my judgement of the program overall. Servers can and will crash at the worst possible time.

I will try to cover several areas with this review, stability, rendering, and new features.

Stability

Like its predecessors, Vue 7 complete suffers from a number of stability problems, (from my experience and that of the users of E-on softwares forums.

As I am using a slightly older computer than I will be in a couple of weeks time it will remain to be seen if this is purely the reason for the number of crashes I have encountered. Often when I start Vue I am faced with an instant crash and a message telling me that I should send a service note to the technicians at E-on software When I open the software again I am told that the program has recovered from a serious crash and that I should use Software Open GL drivers instead of hardware.

This is then followed by a message telling me that a save of my previous work was made, which is highly unstable, opening this file reveals a blank file (obviously). This leads to a good new feature though. Vue 7 Complete doesnt give you a slightly patronizing error message of “save your work and hope for the best”, it automatically saves a copy, which is then opened the next time the software opens. And as a bonus, so far, it has worked every time.

The software runs a lot slower on this computer than Vue 6 Pro Studio does, this I understand, is a greater reliance on the Graphics Card which means on a more powerful computer, theoretically, it should be more stable, with less OOM issues. (This will be reported when possible)

It should be noted that downloading items from Cornucopia 3D still doesnt work properly.

Rendering

Rendering is a lot faster in Vue 7 Complete, then in Vue 6 Pro Studio, noticeably so. It should also be noted that it renders in a different style to the Vues of old. Non technically speaking, from side to side, rather than up in strips. This means that areas of your render are completed quicker enabling you to see changes that need to be made quicker.

New Features

New features of note are the water editor, and excellent feature which is written about elsewhere on this site, and the ecopainter tool, which more will be written about later.

It should be noted that in this pre release version, a couple of features appear to be missing from the specification sheet. The ability to import skp files has been mentioned on E-on softwares forums. And the plant editor is exactly the same as of that in Vue 6 Pro Studio.

planteditor7

planteditor6

Vue 7′s editor is top, Vue 6 is below it.

The only extra buttons are the “reaction to wind” setting and the “export plant” options which are the result of an upgrade from Pro Studio to Complete.

Conclusion

Although this review probalby appears to be all doom and gloom, this is still a stunning product. Hopefully when the first patch is released or when product is officially released (not as a pre-release) the problems with stability and apparently missing components will be rectified.

The water editor and ecopainter alone make it worth the upgrade, although many people will probalby be put off by the fairly prohibitive upgrade price from Vue 6 Pro Studio.

A further review will be entered when I am able to test the program fully with a more powerful computer.