richard-potter.co.uk

One of the main reasons I bought Vue 7 in December when it first came out, was to make use of the exporter module, a piece of software which allows you to export textured objects with bump and alpha maps. Ideally I was hoping to be able to sell and share some of the models I have been working on. Alas no, the functionality of this module is particularly questionable and it appears that I’m not the only person who is having issues with it either.

I have made a previous complaint to e-on regarding the exporter module to which I was told that it would be fixed in a future update, however 3 updates down the line there is still no sign of a fix.

Recently I decided to try and export to poser and then out as an .obj to see if this would work, knowing that vue was supposed to be able to do this. However, surprise surprise, it didn’t work, upon opening the file in poser the message “The file being read is not a valid Poser file” appears.

I am at a loss as to which area of the exporter module actually works! and at a further loss as to why they are STILL selling this essentially useless piece of software for 150 dollars!

I have asked for my money back, and fully expect to receive it.

Below is the transcript of the complaint I made and the reply I recieved, this has been going on for about 2 weeks now, im begginging to think that I may have been forgotton/ignored, so I shall be ringing them later.

Hello,

I am having issues with basically all exporting from vue, regardless of the model or level or complexity of texturing and quite frankly, am fed up.

PZZ and PZ3 exports are not readable by the latest build of poser 7 – the error message when trying to import them says “The file being read is not a valid Poser file” – This has also been noted by other people on the renderosity forums and is therefore entirely recreatable. (I have tried re-installing poser 7 to no effect)

Exporting Obj/3ds with materials has improved but still doesnt work well, the color map is more often than not a complete mess and thus useless. Trying to export with a bump map and or an alpha map simply doesnt work, everythign comes out skewed and black. I have tried with a number of different file types and image types, i.e. jpg, tiff, png, 3ds, .obj and on a number of different objects. This does work if I only want to export a primitive created in vue, but I and im sure the majority of users, want to do more than that.

So this leaves me with vob, which I cant send/sell to people who dont use vue. I can understand that this is a complex area of the program, but for a module that costs so much (150 dollars!) it really ought to work on some level.

I must express that there is no one particular scene that I can send you for you to replicate these issues as they can be easily be recreated on your end.

I really think this ought to be fixed quickly or I shall be expecting to be refunded the cost of the exporter module which basically doesnt work.

Thanks for a quick reply.

Rich Potter

Posted by: Richard Potter
On: 2009/04/06 05:08:06

I have installed the latest patch and this still does not improve/solve this issue.

Posted by: Lee Randall
On: 2009/04/07 04:29:58

Hi Richard,

I’m forwarding this to our development group.

Best regards.
Lee Randall

Posted by: Richard Potter
On: 2009/04/17 05:41:10

Hello,

Is there any news on this? Its been two weeks since I posted this and no updates or anything since it was passed onto the development team.

Since I am losing potential revenue by not being able to export from Vue and sell my models I feel it is appropriate that I am refunded for the Exporter Module, $149 Dollars, which does not work properly and is therefore not fit for its purpose.

Thank you,

Rich Potter
 

A summary of the phone call will appear after I call.