Archive for April, 2009

John Replies…

Thursday, April 30th, 2009

After Two phone calls, and the asking for my money back for vue 7, I recieved the following…

Posted by: John Canver
On: 2009/04/30 01:51:43

Hi Richard,

Thanks for the sample file, and please accept my sincere apologies for not having got back to you sooner, but we’re still working on the problem to avoid those dark seams on exported objects.

The problem comes from “open meshes”, I mean by that meshes that aren’t closed, effectively not defining a solid volume, so the exporter doesn’t know how to extend the texture map to avoid seams. We’re currently developping a potential solution that should be included in a future 7.4 update (that will be available for free for our customers, of course).

There also seems to be a problem with bump amplitude which isn’t properly reflected in the exported object. This will be fixed if target format allows us to specify such settings, of course.

I’ll get back to you as soon as these problems are indeed fixed, or if some of them aren’t actually fixable because of specific format specifications.

Best regards.

Hopefully 7.4 will arrive soon.

Still nothing from E-on

Wednesday, April 29th, 2009

Today I called e-on to ask about my response to John Canver (as seen in my previous post), and was told that I would have a response by the end of the day.

I am however not hopefull as I have yet to see anything. Starting to get rather annoyed by this, I would be less agrieved if they would just communicate with me, or at least acknowledge that they have recieved my files.

If I have not recieved a sensible reply by tommorrow morning (Swedish Time) I shall be ringing to ask for my money back for the Exporter module.

For a company that relies on sales, it should be expected that they would try and appease their customers rather than distance themselves from us.

And this comes with rumours that the update to vue 7.5 will be a paid update (295 dollars?!!). How on earth can any company expect its customers to pay for a product when their previous one is so flawed and even hope to make any sales?

A response from E-on, finally.

Thursday, April 23rd, 2009

After pretty much a three working week wait I have received the following,

Posted by: John Canver
On: 2009/04/23 06:45:52

Hi Richard,

The Save As proposed formats are a user interface glitch, only VOB vue file format can be used to save objects, that’s why PZ3, PZZ, or other formats than VOB are invalid. We’ll fix this in future updates, so only the VOB format be proposed, as expected.

Regarding export, what kind of object are you trying to export?
Have you tried raising exported maps resolution, to avoid missing details?
Have you tried switching the generic paramterizer option on and off to see if the result is better with or without it?

Maybe you could attach a file that cannot be properly exported on your side, so we can test it here and see what goes wrong? If you’re ok with that, please put the object and all texture maps into a single zip file, and try to attach it here. If the zip file is too big to attach, give me the zip file size so I can create an upload area for you. Thanks.

Best regards.
John Canver

the answer to these questions is yes and yes, and I’m pretty sure I described what I’m trying to do in the original message, however, I have sent the following .zip file to John in the hope that I can prove that the exporter doesn’t work the way it should. (please note that I have removed the objects from this zip for public access)

Below are is an image that I have created of the toilet object and the flaws that they have.

objannotated

Hopefully this will be the end of this.

 

Posted by: Richard Potter
On: 2009/04/23 12:47:21

Dear John,

Thanks for your reply,

I have done some more tests for you and compiled the results in the following zip file which can be found on my site, (in order to save the setting up of a download area).

http://www.richard-potter.co.uk/images/broken.zip

It is 17mb, the readme file will explain about the images and what the processes I took where.

Thanks,

Rich Potter

 

Don’t get me wrong, I love vue, I just want it to work.

Vue’s Exporter Module is a dead duck.

Wednesday, April 22nd, 2009

One of the main reasons I bought Vue 7 in December when it first came out, was to make use of the exporter module, a piece of software which allows you to export textured objects with bump and alpha maps. Ideally I was hoping to be able to sell and share some of the models I have been working on. Alas no, the functionality of this module is particularly questionable and it appears that I’m not the only person who is having issues with it either.

I have made a previous complaint to e-on regarding the exporter module to which I was told that it would be fixed in a future update, however 3 updates down the line there is still no sign of a fix.

Recently I decided to try and export to poser and then out as an .obj to see if this would work, knowing that vue was supposed to be able to do this. However, surprise surprise, it didn’t work, upon opening the file in poser the message “The file being read is not a valid Poser file” appears.

I am at a loss as to which area of the exporter module actually works! and at a further loss as to why they are STILL selling this essentially useless piece of software for 150 dollars!

I have asked for my money back, and fully expect to receive it.

Below is the transcript of the complaint I made and the reply I recieved, this has been going on for about 2 weeks now, im begginging to think that I may have been forgotton/ignored, so I shall be ringing them later.

Hello,

I am having issues with basically all exporting from vue, regardless of the model or level or complexity of texturing and quite frankly, am fed up.

PZZ and PZ3 exports are not readable by the latest build of poser 7 – the error message when trying to import them says “The file being read is not a valid Poser file” – This has also been noted by other people on the renderosity forums and is therefore entirely recreatable. (I have tried re-installing poser 7 to no effect)

Exporting Obj/3ds with materials has improved but still doesnt work well, the color map is more often than not a complete mess and thus useless. Trying to export with a bump map and or an alpha map simply doesnt work, everythign comes out skewed and black. I have tried with a number of different file types and image types, i.e. jpg, tiff, png, 3ds, .obj and on a number of different objects. This does work if I only want to export a primitive created in vue, but I and im sure the majority of users, want to do more than that.

So this leaves me with vob, which I cant send/sell to people who dont use vue. I can understand that this is a complex area of the program, but for a module that costs so much (150 dollars!) it really ought to work on some level.

I must express that there is no one particular scene that I can send you for you to replicate these issues as they can be easily be recreated on your end.

I really think this ought to be fixed quickly or I shall be expecting to be refunded the cost of the exporter module which basically doesnt work.

Thanks for a quick reply.

Rich Potter

Posted by: Richard Potter
On: 2009/04/06 05:08:06

I have installed the latest patch and this still does not improve/solve this issue.

Posted by: Lee Randall
On: 2009/04/07 04:29:58

Hi Richard,

I’m forwarding this to our development group.

Best regards.
Lee Randall

Posted by: Richard Potter
On: 2009/04/17 05:41:10

Hello,

Is there any news on this? Its been two weeks since I posted this and no updates or anything since it was passed onto the development team.

Since I am losing potential revenue by not being able to export from Vue and sell my models I feel it is appropriate that I am refunded for the Exporter Module, $149 Dollars, which does not work properly and is therefore not fit for its purpose.

Thank you,

Rich Potter
 

A summary of the phone call will appear after I call.

The Lamp

Thursday, April 2nd, 2009

My latest render, featuring a model I created in Hexagon and textured and rendered in vue 7 Complete, No postwork. 

Click for a larger view.

lamp4